Privacy Policy

Last Updated: August, 2026

Satin Fine Foods, Inc. (“Satin Fine Foods,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit satinice.com, make a purchase, contact us, interact with our marketing, or otherwise use our products and services (collectively, the “Services”).

This Policy also explains the choices and rights available to you. For information about cookies and similar technologies, including the current cookie and technology list, please use the Manage Cookie Preferences control available through our website or visit our Your Privacy Choices page.

1. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with the Services:

Category

Examples

Identifiers and contact information

Name, email address, telephone number, mailing or shipping address, account credentials, and other information you provide when contacting us or placing an order

Commercial information

Products viewed, purchased, returned, or considered; order history; transaction details; and customer-service communications

Payment information

Payment-card or other payment information processed by our payment-service providers

Internet and device information

IP address, browser type, operating system, device identifiers, cookie identifiers, pages viewed, referring URLs, approximate location derived from IP address, and website interaction information

Communications and user-submitted information

Messages, requests, reviews, survey responses, photographs, and other information you provide to us

Marketing and preference information

Marketing preferences, cookie preferences, advertising-interaction data, and information associated with participation in promotions or affiliate programs

Inferences

Preferences or interests inferred from information collected through the Services, where applicable

 

We may collect personal information directly from you, automatically through your use of the Services, from service providers that support our business, and from third parties you authorize to share information with us.

2. Cookies and Similar Technologies

We use cookies, pixels, local storage, scripts, and similar technologies for essential site operations and, where you opt in, analytics and advertising measurement.

When you first visit the website, we provide options to Accept, Reject, or customize your cookie preferences. Nonessential analytics and marketing technologies are intended to remain inactive unless you affirmatively enable the applicable category through our consent tool. You may change or withdraw your choices at any time through Manage Cookie Preferences or the Your Privacy Choices page.

Our cookie-preferences panel provides a current, more detailed inventory of cookies, pixels, scripts, providers, purposes, categories, and retention periods. That panel is incorporated by reference as the most current description of the technologies used on the website.

Analytics and marketing technologies

Subject to your privacy choices, the website may use:

  • Google Analytics and Google Merchant Center for website traffic, shopping, and conversion measurement;
  • Meta Pixel for advertising measurement and related marketing functions;
  • Pinterest Tag for advertising measurement;
  • Mailchimp for email-marketing functionality.

Where applicable, these technologies may collect or receive online identifiers, device and browser information, IP address, pages viewed, events, and transaction or conversion information.

Functional and residual technologies

Certain technologies support the operation or functionality of the website. These may include:

  • Shogun, which supports page-building functions and may use first-party analytics cookies or send analytics events through the website’s domain;
  • UpPromote, which may set a referral-attribution cookie to credit affiliates for referred purchases;
  • UserWay, which provides accessibility functionality;
  • Instafeed, which displays Instagram content;
  • Stockist, which provides store-locator functionality and Google Maps features on applicable pages;
  • Google Fonts and other web-development libraries used to display and operate the website; and
  • YouTube, which is loaded only when you choose to play an embedded video using privacy-enhanced settings.

We periodically review our technologies, but website technology may change as we add, remove, or update service providers. Please consult the cookie-preferences panel for the current inventory.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders, payments, refunds, returns, and customer-service requests;
  • Operate, maintain, secure, troubleshoot, and improve the Services;
  • Communicate with you about orders, accounts, product availability, customer service, and administrative matters;
  • Send marketing communications where permitted by law and consistent with your preferences;
  • Measure website performance and understand how visitors use the Services, subject to applicable consent choices;
  • Measure and improve advertising and marketing activities, subject to applicable consent choices;
  • Administer promotions, contests, surveys, reviews, affiliate arrangements, and similar programs;
  • Detect, investigate, and prevent fraud, security incidents, illegal activity, and misuse of the Services;
  • Comply with applicable law, enforce our agreements, establish or defend legal claims, and protect the rights, safety, and property of Satin Fine Foods and others; and
  • Carry out any other purpose disclosed to you when we collect the information or with your consent.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

  • Service providers and contractors that help us operate our business, including e-commerce, hosting, payment processing, order fulfillment, customer support, email delivery, website development, security, analytics, and marketing providers;
  • Advertising and analytics partners, where you have enabled applicable analytics or marketing technologies or where otherwise permitted by law;
  • Affiliate and referral-program providers to administer and attribute referrals;
  • Professional advisers, including legal, accounting, insurance, and financial advisers;
  • Government authorities, law enforcement, or other third parties when required or permitted by law, legal process, or to protect rights, safety, security, and property;
  • Parties to a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets; and
  • Other parties with your consent or at your direction.

We do not knowingly sell personal information for money. However, certain disclosures through advertising or analytics technologies may constitute a “sale,” “sharing,” or processing for targeted advertising under certain U.S. state privacy laws. Where required, we provide you the ability to opt out through the Do Not Sell or Share My Personal Information option and the Your Privacy Choices page.

5. Your Privacy Choices

Cookie preferences

You may accept, reject, or customize cookie categories through the cookie banner or by selecting Manage Cookie Preferences on the website. Your choices may be stored in a cookie or similar mechanism so that the website can remember them.

Marketing emails

You may opt out of promotional email communications by using the unsubscribe link in the email. Even if you opt out of promotional messages, we may still send transactional, order-related, security, legal, or other non-promotional communications.

Do Not Sell or Share

You may submit a request to opt out of the sale or sharing of your personal information, as those terms are defined under applicable law, by using the Do Not Sell or Share My Personal Information link or the Your Privacy Choices page on our website.

Global Privacy Control

Where required by applicable law, we recognize and process a valid opt-out preference signal, such as the Global Privacy Control (“GPC”), as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal. If a GPC signal is recognized, the website may display a notice confirming that the opt-out preference has been processed.

6. Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

  • Confirm whether we process your personal information;
  • Request access to, or a copy of, personal information we hold about you;
  • Request correction of inaccurate personal information;
  • Request deletion of personal information, subject to legal exceptions;
  • Opt out of the sale or sharing of personal information or the use of personal information for targeted advertising;
  • Opt out of certain profiling or automated decision-making activities, where applicable;
  • Limit certain uses or disclosures of sensitive personal information, if applicable; and
  • Receive equal service and price even if you exercise privacy rights, subject to applicable law.

To exercise a privacy right, please use the request options on our Your Privacy Choices page or contact us using the information in Section 11 below. We may need to verify your identity before completing a request. An authorized agent may submit a request on your behalf where permitted by law, subject to verification of the agent’s authority and, where required, your identity.

If we deny your request, you may appeal by replying to our decision or by contacting us at marketing@satinfinefoods.com with the subject line “Privacy Request Appeal.” We will respond to an appeal as required by applicable law.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide the Services, complete transactions, maintain business and financial records, resolve disputes, enforce agreements, meet legal obligations, and protect our rights and the rights of others.

Retention periods vary based on the nature of the information, the reason for collection, the duration of our relationship with you, operational needs, and applicable legal requirements.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting any account credentials you use with the Services and for notifying us promptly of suspected unauthorized access to your account.

9. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information without appropriate authorization, please contact us so we can take appropriate action.

10. Third-Party Links and Services

The Services may link to or integrate with third-party websites, platforms, social-media services, video players, maps, or other services. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review the privacy policies of third parties before providing information to them.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact:

Satin Fine Foods, Inc.
Attn: Privacy Coordinator
32 Leone Lane, Unit 1
Chester, New York 10918
Email: contact@satinfinefoods.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised Policy on this page and update the “Last Updated” date above. If changes are material, we will provide additional notice where required by applicable law.